Booking, Step by Step

A booking starts with a plain message, not a form you have to get right on the first try. Tell us the date, the time, where the trip starts and where it ends. A flight arrival, a pickup at a hotel porte-cochère, a run to a big game downtown before first pitch — describe the trip as it actually is and we shape the quote around it.

We read every message the same way: what has to be true for this trip to run smoothly. If something is missing — a return time, a second stop, a flight number — we ask before we send a number, not after you have already committed. A five-minute exchange up front saves a re-quote later, and it means the plan you confirm is the plan we actually run.

1. 01Date and timeWhen the trip happens, plus a return time if it is a round trip.
2. 02Pickup and drop-offExact addresses, or a venue name and gate if there is no street address to give.
3. 03Passengers and luggageHow many riders and how many bags, so the right class goes out the first time.
4. 04OccasionA wedding, a flight, a big game downtown — it changes what we plan for, not just what we call it.
5. 05Flight numberFor an airport run, it lets us track the arrival and adjust for a delay without you having to call.

Once we have the details, you get a written quote back, not a range. It names a specific vehicle class for a specific trip, states whether the rate is hourly or a flat run, spells out what is included, and notes what would change it. There is nothing left to interpret later.

Turnaround is same-day for most requests. During a stretch like a convention week or a race meet, when vehicles and chauffeurs are booked further out, we say so directly instead of letting you assume it is business as usual. You confirm by replying — no account to create, no hold placed on a card until you do.

Before the trip, you get the chauffeur's name and a direct number, along with a confirmed pickup time. For an airport run, the flight is tracked from departure, so a delay adjusts the schedule automatically — you are not the one who has to call and explain that the flight is late.

At the terminal, we stage in the commercial curb lane set aside for prearranged cars, separate from the rideshare line, or hold in the cell-phone lot until the flight is confirmed down. At a hotel or a venue, we are at the entrance at the agreed time, not circling the block looking for you. If plans shift by a few minutes, a text to the number you were given is faster than trying to spot the car yourself.

Plans change, and we handle that the same way we built the quote in the first place: tell us what is different — a new time, an added stop, a longer or shorter trip — and we re-issue the number against the new details instead of starting the whole process over.

The earlier you tell us, the more room we have, especially close to a peak date when the class you need may already be committed elsewhere. If you need to cancel outright, say so directly and we will confirm in writing what that means for your specific booking.